Shipping Policy
Policy Overview
This Shipping Policy applies to all orders placed on ritualshub.it.com, standardizing the platform's order shipping rules, delivery cycle, distribution scope and related service standards. All services stipulated in this policy are applicable to global users who purchase RITUALS home and body cosmetics on our platform. We adhere to the principles of efficiency, standardization and transparency, and provide stable and reliable global shipping services for every customer.
Order Processing & Shipping Time
All orders submitted on ritualshub.it.com will enter the standard processing queue immediately after successful payment. Our team completes order verification, product sorting, packaging and outbound delivery within 1 to 3 working days. We strictly follow the standardized packaging process to ensure that all RITUALS cosmetic and home fragrance products are intact and pollution-free during outbound transportation, effectively avoiding product damage caused by transportation extrusion and collision.
Global Delivery Cycle
We implement a unified global delivery standard for all orders on ritualshub.it.com, with no differentiated setting for domestic and international distribution. The conventional delivery cycle of all orders is 6 to 12 working days. Affected by objective factors such as regional logistics efficiency, customs clearance progress and weather conditions, individual orders may have slight delays, and we will track the logistics status in real time and synchronize the latest information to users.
Expedited Delivery Service
To meet users' urgent shopping needs, ritualshub.it.com provides optional expedited delivery service for all orders. After users select the expedited service and complete the corresponding procedure, our team will prioritize order processing and logistics scheduling, and accelerate the whole delivery process on the premise of ensuring product safety. The specific delivery time of expedited orders will be adjusted according to the actual logistics operation, and we will provide real-time logistics tracking support.
Shipping Fee Standard
The platform implements a full-product free shipping policy. All RITUALS home and body cosmetic products displayed and sold on ritualshub.it.com do not charge any shipping fees. Users do not need to meet additional consumption thresholds to enjoy free shipping benefits, covering all conventional and expedited delivery services within the platform's service scope.
Logistics Tracking & After-Sales Handling
After the order is delivered, we will synchronize the unique logistics tracking number to the user's order background. Users can query the real-time transportation status of the order through the tracking number at any time. In case of logistics problems such as lost items, delayed delivery and package damage during transportation, users can contact our customer service team in time, and we will assist in verification, processing and rights protection throughout the whole process to ensure the legitimate rights and interests of users.
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