Refund Policy
Policy Scope
This Refund Policy is formulated for all consumption orders on ritualshub.it.com, clarifying the platform's refund conditions, refund processing cycle, refund method and related rules. This policy is linked with the return service, aiming to standardize the after-sales refund process, protect the legitimate consumption rights and interests of global users, and provide transparent and efficient refund services for customers who purchase RITUALS home and body cosmetics on our platform.
Basic Refund Conditions
Users who meet the platform's return rules can apply for a full or partial refund. We support return and refund applications for all eligible products within 60 days after the order is delivered. The products applying for refund must be kept in unused, undamaged and original packaging state, with complete product accessories and labels, so as to pass the platform's product inspection. For products with quality problems, damaged transportation and wrong delivery caused by our platform, users can apply for priority refund without waiting for return inspection in special cases.
Free Return & Refund Service
ritualshub.it.com provides free return service for all eligible returned orders. Users do not need to bear any return shipping fees and handling fees during the return and refund process. After the user submits a valid return application, our customer service team will provide a free return label and detailed return operation guidelines to help users complete the return operation efficiently and conveniently.
Refund Processing Cycle
After we receive and inspect the returned products and confirm that the products meet the refund conditions, we will initiate the refund procedure immediately. The whole refund processing period is 5 to 10 working days. The specific arrival time of the refund will be slightly affected by the user's payment channel and bank processing efficiency. We will complete the internal review and fund transfer within the specified time, and synchronize the refund progress to the user's order background in real time.
Non-Refundable Situations
In the following situations, the platform has the right to reject the refund application: products that exceed the 60-day return and refund period; products that are used, damaged, stained or lost original packaging and accessories without quality problems; customized products and special limited products specified by the platform; return applications with invalid order information and unable to verify purchase records. The platform will conduct objective verification according to the actual situation of the order, and explain the reasons for rejection for all invalid refund applications.
Refund Exception Handling
If the user fails to receive the refund within 10 working days after the refund is initiated, or has questions about the refund amount and progress, they can contact our after-sales customer service team through the platform dedicated email. We will check the refund status for the user within 24 hours and solve the problem efficiently.
Best Sellers
Example product title
- €19,99
- €19,99
- Unit price
- per
Example product title
- €19,99
- €19,99
- Unit price
- per
Example product title
- €19,99
- €19,99
- Unit price
- per
Example product title
- €19,99
- €19,99
- Unit price
- per
Example product title
- €19,99
- €19,99
- Unit price
- per
Example product title
- €19,99
- €19,99
- Unit price
- per
Example product title
- €19,99
- €19,99
- Unit price
- per
Example product title
- €19,99
- €19,99
- Unit price
- per
- Choosing a selection results in a full page refresh.